I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Otherwise I would give it a five star rating. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Trugym Chathamarrrgh!!! I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. They put on load music then procede to shout over it. Anyone can write a Trustpilot review. 2023 Trustpilot A/S. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Staff were non empathetic and unhelpful following the incident. Suggested companies are based on peoples browsing tendencies. It goes against our guidelines to offer incentives for reviews. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Here are 8 tips for writing great reviews. I asked for complaints procedure for head office and that was also denied. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. In the meantime, they have been taking money out of my account. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Join the 270 people who've already contributed. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. TWO WEEKS go by and nothing. Great equipment and when broken is fixed quickly. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. 2023 Trustpilot, Inc. All rights reserved. I choose at this time to cancel our memberships and truGym continued to take money from my account. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Companies can ask for reviews via automatic invitations. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. townhomes for rent in pg county. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Fantastic facilities. I've had an amazing time going to this gym. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Your experience matters. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. In the first instance contact your local gym. Not helpful at all. !Poor service. Staff are really friendly but could be more helpful to newcomers. Don't trust the staff at face value. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A nice gym and I enjoy my early morning workouts. The changing rooms are always clean and the same for the showers! The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Companies can ask for reviews via automatic invitations. Very unprofessional! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Amazing staff who always smile when I'm swiping in and are always ready to help. Join the 268 people who've already contributed. Generally excellent facilties and equipment though can be a bit busy at times. Find out how we combat fake reviews. This happened on several occasions making me again not really want to use the pool and steam room. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. They are young, inexperienced and basically don't want to be there. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Needs improving but here is hoping it gets there! trugym customer service. They've also had bad reports in the paper. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Author: Stephen Greet, Co-founder. Find out how we combat fake reviews. AVOID LIKE THE PLAGUE. Here are 8 tips for writing great reviews. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. The staff and instructors are lovely and always happy to help. Join the 271 people who've already contributed. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I have paid for a year's membership through GymFlex and have no idea how to get my money back. I paid for a year membership and at that point had several months left. Join the 258 people who've already contributed. Other that that-a good gym. Required fields are marked *. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. not enough space for stretching n exercise. For the price per month, this is a great gym, it has everything u need and more. You can never get a response from customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Also, water little bit too cold sometimes. i, Be vigilant about their policies. typical!!!! It was ideal as there is a Friday class at 5:30. 2023 Trustpilot, Inc. All rights reserved. But the other equipment makes up for it. Awful showers. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. 14 Customer Service Resume Examples for 2023. The gym in Luton in Parkstreet are forever changing staff . Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. Been coming here for many years and have always found the staff very pleasant and welcoming. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Once my payment went through I got an email saying that they are closed. All rights reserved. ?TruGym this is unlawful and action is being taken. I'd be in two minds about renewing my membership next year. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. I find the booking system for classes difficult to work out which is why I havent booked any yet. The staff, although minimal, are friendly and helpful. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. TruGym is filled with good equipment and friendly staff. Your experience matters.
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