The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. This may take 3-5 minutes. Get it fixed. It is common for some problems to be reported throughout the day. Service calls have not helped. Frustrations? Post yours and see other's reports and complaints. To keep power flowing, our crews prepare for potential outages long before they happen. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Facebook - Optimum to view the Optimum WiFi Terms of Use. Weston and Lost Creek. Optimum Internet Services So unsatisfied. Please try again later. Make sure to report and "downvote" such posts. Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. On the flip side of promotions are fees. @OptimumHelp I just received the worst customer service response after their scheduling error! Run an antivirus scan to make sure the computer does not have a virus. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". phone, or tablet with your Optimum ID and password. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Having problems? Find out what is going on. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Also don't post any of your personal information. Explore plans below Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? Optimum WiFi hotspots are a network of over 1 million WiFi Internet. Report problem. This can take a few minutes. Simply unplug your modem from the electrical outlet. When you opt in, we automatically fill in your ID from then on. Horrible customer service. Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. @OptimumHelp maybe fix peoples ****? All rights reserved. Unplug your equipment (i.e., your modem or Gateway) Do you want internet service for your home or business? Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The density of these reports is depicted by the color scale as shown below. Please look into it. By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, Under Support, located in the upper right corner, click Service status. 2023 CSC Holdings, LLC. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. All trademarks and service marks are the property of their respective owners. EnEnglish; EsEspaol; Check availability. You can easily perform a manual reboot by unplugging your modem and plugging it back in. Leave a message in the comments section! Ive been patient. Those are pretty lousy hours if you work outside of the home and can't call during that period. Optimums mobile services are powered by T-Mobiles wireless network. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. display your award(s), Copy the Embed code and drop it into your site's HTML. Frustrations? Hey @optimum internet been down all day since I woke up at 6am. We strongly recommend that you upgrade to a more current browser. It's been over 3 hours. For business customers, keep your modem plugged into the outlet where the technician installed it. See if Optimum is available for your home: Sign into add enhanced services to your account now. At the moment, we haven't detected any problems at . If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. Without power to your home, your Optimum service will not work. Service for. Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. To report an outage call 1-888-LIGHTSS (1-888-544-4877). If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. Constant outages. See if Optimum is available for your home. Also don't post any of your personal information. Sorry, we're unable to confirm Optimum by Altice is available at this address. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Help. Optimum is having issues since 05:00 AM EST. Criterion Digital 2023. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. Learn about outage & storm safety Reliable energy starts by putting safety first. like a laptop, cell phone, or tablet with your Optimum ID and password. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All of the downloads are safe from the vendor's official website. . View the steps. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. To avoid unauthorized access, youll still have to enter your password. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. The most recent Optimum outage reports came from the following cities: Want a real-time outage update? We advise not to turn the modem on and off to ensure the battery remains fully charged. We may not know you are without power. Count to 5, then plug it back in. Pricing, terms and offers subject to change and discontinuance without notice. Enter the account number associated with the outage address. Any eta on restoring service? Ive been patient. At the moment, we haven't detected any problems at Optimum. 4 steps to restore power See how we restore power in your area. Make sure to report and "downvote" such posts. A tech has been out here every week. You can add home phone service for $15 to any internet plan. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Yes, I have to wait a week for a tech to get to me. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. That enables cable companies like Optimum to provide internet service to a broad subscriber base without installing expensive fiber lines to every individual subscriber. This user guide shows how to use the outage map by accessing it through the web on a desktop. 2023 CSC Holdings, LLC. Make sure to report and . Useful comments include a description of the problem, city and postal code. connections on the go as easily as when you're connected at home. Find out what is going on. I understand the frustration with gift card issues. We can't get your messages right now. Pricing, terms, and offers subject to . . With Automatic sign-in, you register your All services not available in all areas. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Congratulations Optimum by Altice! CDC: https://emergency.cdc.gov/. So unsatisfied. Having problems? *Accuracy not guaranteed. Optimum.net is compatible with a wide range of browsers. Electrical power is needed to operate your . @optimum Optimum sucks. Brenham isnt that small of a town. Count to 5, then plug it back in. Please call a representative at (844) 910-2593 to confirm. The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). Mobile . Plug your equipment back into the power source. Make sure to report and "downvote" such posts. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. @OptimumHelp Outage in Sylva, NC? During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Log in to check your outage status or search our outage map. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. Report a different problem Report a tree, light or possible power theft. Please upgrade your browser and/or operating system to improve your user experience. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Check your internet connection by opening a web browser window. Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Use of this site constitutes acceptance of the AEP Terms and Conditions. If you have any tips or frustrations you wish to share, please leave a message in the comments section! If you have forgotten your security code, please call 800.956.4237.
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